Outdoor retailer
Help a shopper choose with confidence
Match a shopper’s requirements to your catalog and answer the policy question holding up the purchase.
Example request
“I need a backpack under $120 for my 15-inch laptop. Can I return it if the fit is wrong?”
Illustrative result
Product recommendation
- Best match
- Daypack 24 · US$89
- Why it fits
- 15-inch laptop sleeve; within the $120 budget.
- Returns
- Unused items within 30 days, under the sample store policy.
See workflow and setup
Identify what matters
Use the budget and laptop size already supplied. Ask one focused follow-up only if another requirement would change the recommendation.
Compare approved product details
Check product details, currency, and the date of the approved catalog. Rule out the pack without a sleeve; do not recommend a near-match as an exact fit.
Explain the choice and the return terms
Explain the match and cite the product and policy sources. If nothing meets the requirements or a source is missing, say so and offer a human follow-up.
Sample inputs
Sample catalog reviewed September 8: Daypack 24 costs US$89 with a 15-inch laptop sleeve; Weekend 32 costs US$119 without one. The approved sample policy accepts unused returns within 30 days. Live stock is not supplied.
What you’ll need
Adapt the Customer Support starter for product selection, then add an approved product sheet and return policy. Connect a read-only tool separately if live stock is needed. Verified order help needs an authorized connection and identity checks; it stays unavailable until configured. Keep checkout and refunds with your store.
Try in preview
“My budget is US$70. Which of these packs meets every requirement?”
Expected behavior
Report no matching product. Ask whether the shopper wants to change a requirement; do not invent a discount or claim live availability.