Reduce ticket volume by resolving FAQs instantly with an AI agent that creates Zendesk tickets only when needed.
Short answer
The Zendesk integration allows your AI agent to resolve common inquiries instantly and only create support tickets for complex issues requiring human intervention.
Key Features
What you can do with the Zendesk integration.
- Auto-resolve common tickets
- Create tickets with full chat context
- Sync Zendesk Help Center articles
- Internal agent assist mode
Use Cases
Why teams are connecting Agent One to Zendesk.
- Auto-resolve FAQs before ticket creation
- Draft ticket responses for human agents
- Categorize and route tickets automatically
How to Connect
Enter your Zendesk subdomain in the Agent One dashboard.
Authenticate via OAuth.
Configure the 'Ticket Creation' trigger.
Enable 'Help Center Sync' to keep your agent trained on your KB.
Test the ticket creation flow.
Ready to get started?
Start with the agent checkout path, then configure the Zendesk integration in the dashboard.
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