Chatbot Response Grader

Paste a conversation transcript to analyze your AI's empathy, clarity, and effectiveness. Get a grade and actionable feedback.

Helping the AI understand the persona improves grading accuracy.

Ready to Grade

Your detailed report will appear here. We analyze tone, accuracy, and helpfulness.

What is the Chatbot Response Grader?

The Chatbot Response Grader is an AI-powered quality assurance tool for customer service interactions. It analyzes chat transcripts between your agent and a user to evaluate performance based on empathy, clarity, helpfulness, and tone. It provides an objective grade (A through F) and actionable feedback to help you refine your system instructions.

How to grade your AI's performance

  1. Paste the transcript: Copy a conversation history (User/AI turns) into the text box.
  2. Add context (optional): Briefly describe your agent's persona (e.g., "SaaS Support Bot") for more tailored feedback.
  3. Analyze: Click the "Analyze Response" button to run the evaluation.
  4. Review the report: Check the letter grade, key strengths, and specific areas for improvement.

Frequently Asked Questions

How does the AI grader work?

The tool analyzes your chat transcript using advanced NLP models trained on successful customer service interactions. It evaluates tone, empathy, clarity, and resolution accuracy to generate a grade (A-F) and specific feedback.

Is my data private?

Yes. We process the transcript only to generate the grade and do not store your conversation logs permanently or use them to train public models.

Can I use this for human agents?

Absolutely. While designed for AI chatbots, the grading criteria (empathy, clarity, accuracy) apply equally well to human support agents for training and QA purposes.