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Monitoring Your Agents

Understanding how your agents are performing and interacting with users is crucial for continuous improvement. Agent One provides a suite of monitoring tools to help you track analytics, review conversation logs, and manage collected leads.

Agent Analytics

The Analytics dashboard gives you a high-level overview of your agent's performance and usage patterns.

Accessing Analytics

  1. Navigate to your Agent Dashboard.
  2. Click on Analytics in the left sidebar.

Key Metrics

The analytics page displays several critical metrics:

  • Total Conversations: The total number of unique conversation threads initiated with your agent.
  • Total Messages: The aggregate count of all messages exchanged.
  • User Messages vs. Assistant Messages: A breakdown showing how much users are typing versus how much the agent is responding.
  • Sentiment Score: A percentage score based on user feedback (Thumbs Up/Down). A higher score indicates more positive user satisfaction.

Activity Charts

  • Activity Over Time: An area chart showing the daily volume of conversations and messages over the last 30 days. This helps you identify trends, usage spikes, or drops in engagement.
  • Sentiment Breakdown: A donut chart visualizing the distribution of "Like", "Dislike", and "No Feedback" responses.
  • Message Distribution: A bar chart comparing the volume of user messages versus assistant messages.

Use these insights to determine if your agent needs instruction updates or knowledge base expansions.

Conversation Logs

Reviewing actual conversations is the best way to understand how your agent is behaving and what users are asking.

Viewing Logs

  1. Navigate to your Agent Dashboard.
  2. Click on Logs in the left sidebar.
  3. You will see a list of conversation threads, ordered by date.
  4. Click on any thread to expand it and view the full message history.

What to Look For

  • Unanswered Questions: Did the agent fail to provide a helpful answer? This might indicate a gap in the Knowledge Base.
  • Misunderstandings: Did the agent misinterpret the user's intent? You might need to refine the Instructions.
  • User Frustration: Look for signs that the user wasn't satisfied, even if they didn't leave explicit feedback.

Lead Capture Forms

If you have configured a Lead Capture Form (different from the simple Email Collection tool), you can view detailed submissions in the Leads tab.

  1. Navigate to your Agent Dashboard.
  2. Click on Leads in the left sidebar.
  3. Review the table of submissions, including all custom fields and the page URL where the form was submitted.

For full details on configuring these forms, see the Lead Capture Forms guide.

Email Collection Tool

If you have enabled the simple Email Collection tool (under Tools configuration), your agent has been gathering contact information from users.

Viewing and Exporting Emails

  1. Navigate to your Agent Dashboard.
  2. Click on Emails in the left sidebar.
  3. You will see a table listing all collected emails along with the submission date.

Exporting Data

To use this data in other marketing tools or CRMs:

  1. Click the Export to CSV button (usually located at the top right of the table).
  2. A CSV file containing all email submissions will be downloaded to your device.

Privacy Note

Remember to handle collected user data responsibly and in compliance with data privacy regulations applicable to your region and your users.